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What You Should Know Before Using Your Account

These legal terms govern how your suya777 account works, how we handle the data tied to it, and what rights you hold as an account holder in Indonesia.

Account ConditionsData HandlingDANA, OVO, GoPay Wallet TermsPolicy Contact RightsRegion-Dependent Access
suya777 What You Should Know Before Using Your Account
HOW WE HANDLE DATA

Data Practices, Cookies, Security and Your Account Rights

We collect only what is needed to run your account and process payments through DANA, OVO and GoPay. Your data is not sold to third parties. Cookie data is used to maintain your session and remember your wallet preference — you can clear this through your browser settings at any time. Account security relies on OTP verification tied to your registered mobile number; if you change your number, update it through account settings before initiating any wallet transaction.

Data Retention Policy

We retain account data for as long as your account is active and for the period required under applicable law. You can request a summary of what we hold by contacting support.

Cookie Use and Control

Session cookies keep your login active and remember your last-used wallet — DANA, OVO or GoPay. You can disable non-essential cookies in your browser without affecting core account functions.

Account Security Steps

OTP codes are sent to your registered number each time you log in from a new device. If you receive an OTP you did not request, contact support immediately to lock the account.

Your Right to Request Changes

You can request correction of your account details or ask us to close your account at any time. Requests are processed through our support channel with identity verification required.

POLICY CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you have a question about these terms, want to request a copy of the data we hold on your account, or need to flag a policy concern, our support team handles these directly. Reach us through live chat inside your account dashboard, or use the email path for written policy requests — both routes are monitored and responses are handled in order of receipt. For wallet-related disputes involving DANA, OVO or GoPay, include your transaction reference number when you write in.

Live Chat Support Access live chat directly from your account dashboard. For policy or legal questions, select the account query category so your message reaches the right team.
Email Policy Requests Written data requests, policy queries and formal account concerns are handled by email. Include your account ID and the wallet name — DANA, OVO or GoPay — linked to your account.
Wallet Dispute Path For transaction disputes on DANA, OVO or GoPay, attach your e-wallet transaction reference. Our verification team reviews wallet disputes separately from general account queries.

Account Rights, Policy and Legal Queries

These are the questions we hear most often about how our legal terms apply to real account situations — from wallet name matching to data requests and regional access.

Yes. The name on your DANA or OVO wallet must match your registered account name exactly. Mismatches will hold your withdrawal until identity is confirmed through support.

Contact us by email and include your account ID. Our team will verify your identity and send a summary of the data tied to your account within a reasonable handling period.

Access depends on local law and is available only where your regional laws permit it. We cannot override jurisdictional restrictions, and eligibility is assessed at the account level.

We retain data for the period required under applicable law after closure. You can request details on the retention period through our support email before or after closing.

We notify you through your registered account contact — email or in-account message — when material changes to these terms occur. Continued account use after notice means acceptance.

Contact live chat support immediately and ask us to lock your account. Do not share the OTP code with anyone. Our security team will verify ownership before restoring access.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.